netbdt Privacy Policy

netbdt collects personal data from you in three primary ways: data you provide directly, data generated automatically by your use of the platform, and data obtained from third-party service providers who assist us in operating the Services. The categories of personal data we collect are described below.

1.1 Data You Provide Directly

When you register an account, interact with our support team, or complete KYC verification, you provide personal data including:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (including district, city, and postal code in Bangladesh — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Credentials: Username and hashed password. netbdt never stores your password in plaintext.
• KYC documents: Government-issued photo ID (National ID card, passport, or driving licence), proof of address, and proof of payment method ownership.
• Financial data: Payment method details including bKash account number, Nagad account number, Rocket account number, Upay account number, and bank account or card details where applicable. Full card numbers are never stored on netbdt servers.
• Support communications: Records of any correspondence you send to our support team via email or live chat, including the content of your messages and any attachments.

1.2 Data Collected Automatically

When you access the netbdt platform, certain technical data is collected automatically by our systems and third-party analytics tools:

• Device and browser data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on each page, games played, bets placed, deposit and withdrawal history, session start and end times, and in-game actions.
• Location data: General geographic location derived from your IP address. We do not collect GPS-level location data.
• Log data: Server access logs, error logs, and security event logs.

1.3 Data from Third Parties

We may receive limited personal data about you from third-party partners who help us operate the platform:

• Payment processors: Transaction reference numbers and confirmation statuses from bKash, Nagad, Rocket, Upay, and banking partners. We do not receive full financial account credentials from these partners.
• Identity verification providers: Verification status and risk scores from KYC service providers we engage to confirm identity documents.
• Fraud prevention services: Device fingerprinting and risk signals from anti-fraud technology providers.

netbdt uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises our key processing purposes and the legal basis for each.

2.1 Marketing Communications

If you have opted in to receive promotional communications from netbdt, we may send you emails or SMS messages about bonuses, new games, cricket betting specials, slot promotions, and seasonal offers relevant to the Bangladesh market. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your preferences in the account settings or by contacting support at [email protected]. Unsubscribing from marketing communications does not affect your ability to continue using the Services.

2.2 Responsible Gaming Use

netbdt uses your account activity data — including deposit frequency, wagering patterns, session duration, and loss velocity — to monitor for signs of problematic gambling behaviour. Where our monitoring systems identify patterns of concern, we may proactively contact you with responsible gaming information or, where required, apply account restrictions. This processing is carried out in the interests of player welfare and in compliance with responsible gaming obligations.

The following categories of third parties may receive limited personal data from netbdt in connection with the operation of the Services:

3.1 Payment Service Providers

To process deposits and withdrawals, we share necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. We share only the minimum data required to execute the transaction and confirm your identity as the account holder. These partners are bound by their own data protection obligations and are not permitted to use your data for any purpose beyond processing the relevant transaction.

3.2 Identity Verification Providers

When you submit KYC documents, we engage specialist third-party identity verification providers to assist in confirming the authenticity of your documents and the accuracy of the information provided. These providers process your KYC data solely for verification purposes under our instructions and are bound by strict confidentiality agreements.

3.3 Game Content Providers

Game studios whose titles appear on the netbdt platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a pseudonymous player identifier and game session data necessary to deliver the game experience and record the outcome of game rounds. These studios do not receive your full name, contact details, or financial data.

3.4 Legal and Regulatory Disclosure

netbdt may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are required to do so by applicable law, court order, or regulatory directive. We will notify affected players of such disclosures where legally permitted to do so.

3.5 Business Transfers

In the event that netbdt undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify you of any such transfer and of any material changes to this Privacy Policy that result from it.

netbdt uses cookies and similar tracking technologies to operate the platform effectively, remember your session, analyse usage patterns, and improve the overall user experience. A cookie is a small text file placed on your device by the netbdt website when you visit. You can manage your cookie preferences through your browser settings at any time.

4.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These enable login sessions, maintain your account state, process transactions, and support security features. These cookies cannot be disabled without significantly impairing your ability to use the Services.
• Analytics cookies: Help us understand how players navigate the platform, which pages and games are most popular, and where technical issues occur. Analytics data is aggregated and does not identify individual users by name.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and display options so you do not need to re-enter them on each visit.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other threats to platform security.

4.2 Managing Cookies

Most web browsers allow you to control cookie settings through the browser's settings menu. You can configure your browser to block all cookies, accept only essential cookies, or notify you when a cookie is being placed. Please note that blocking essential cookies will prevent you from logging in to your netbdt account and will impair core platform functionality. Instructions for managing cookies in common browsers are available through the browser manufacturer's help documentation.

4.3 Do Not Track

Some browsers allow you to send a "Do Not Track" signal to websites. The netbdt platform does not currently alter its data collection practices in response to Do Not Track signals, as there is no universally accepted standard for how such signals should be interpreted. We rely on the cookie management tools described above as the primary mechanism for user tracking preferences.

netbdt implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly in line with evolving security standards.

• Transport encryption: All data transmitted between your device and netbdt servers is encrypted using TLS (Transport Layer Security). Our SSL certificate ensures that your connection to the platform is secure at all times.
• Password hashing: Account passwords are stored using industry-standard one-way hashing algorithms. netbdt staff cannot view your password in plaintext, and plaintext passwords are never stored on our systems.
• Access controls: Access to personal data held by netbdt is restricted on a need-to-know basis. Only authorised staff with a legitimate operational requirement may access specific categories of data, and all access is logged.
• Payment data security: Full payment card numbers and mobile banking PINs are never stored on netbdt servers. Payment processing is delegated to regulated payment service providers who maintain their own security certifications.
• Intrusion detection: netbdt deploys network monitoring, intrusion detection systems, and automated alerting to identify and respond to potential security incidents in real time.
• Regular audits: Our security practices are subject to periodic internal review and, where applicable, external assessment.

5.1 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and interests, netbdt will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay. Notifications will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures taken to address it. We will also notify relevant authorities as required by applicable law.

5.2 Your Responsibility

While netbdt takes robust steps to secure the platform, you also play an important role in protecting your own data. You are responsible for keeping your account password confidential, using a strong and unique password, logging out of your account when using shared devices, and notifying us immediately at [email protected] if you suspect that your account has been compromised.

netbdt retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as we are required to retain it by applicable law. The following retention principles apply to the main categories of data we hold.

When a retention period expires, personal data is either securely deleted, permanently anonymised so that it can no longer be associated with any individual, or archived in a restricted access environment where ongoing legal obligations require preservation but active use is no longer necessary.

If you request the deletion of your account and personal data (see Section 7), we will action your request in respect of all data for which there is no overriding legal retention obligation. Data subject to statutory retention requirements will be retained for the minimum required period and then deleted.

As a user of the netbdt platform, you hold a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact our data team at [email protected] with the subject line "Privacy Rights Request". We will respond to all legitimate requests within 30 days. For complex or voluminous requests, we may extend this period by a further 30 days and will notify you accordingly.

7.1 Withdrawing Consent

Where netbdt processes your personal data on the basis of your consent — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal. You can withdraw marketing consent through your account settings or by emailing [email protected].

7.2 Identity Verification for Rights Requests

To protect your privacy, netbdt will verify your identity before processing any privacy rights request. We may ask you to confirm information associated with your account before actioning a request. This step exists solely to prevent unauthorised third parties from accessing or deleting your data.

netbdt reviews and updates this Privacy Policy periodically to reflect changes in our data practices, the Services we offer, applicable legal requirements, or regulatory guidance. When we make material changes to this policy, we will update the effective date shown at the top of the page and, where appropriate, notify registered players by email.

We encourage you to review this Privacy Policy regularly to stay informed about how netbdt protects your personal data. Your continued use of the Services after a revised policy has been published constitutes your acceptance of the updated terms, unless the change requires fresh consent under applicable law, in which case we will request it explicitly.

8.1 Contact for Privacy Matters

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal data has been handled by netbdt, please contact our support team. Our data team can be reached at:

• Email: [email protected] (subject line: "Privacy Enquiry" or "Privacy Rights Request")
• Response time: We aim to acknowledge all privacy enquiries within 2 business days and to resolve them within 30 calendar days.

All privacy correspondence should be sent by email as plain text. We do not accept privacy rights requests submitted through social media channels or third-party intermediaries.

8.2 Relationship to Other Policies

This Privacy Policy should be read alongside the netbdt Terms and Conditions and the Responsible Gaming policy, both of which form part of the overall agreement governing your use of the platform. In the event of any conflict between this Privacy Policy and the Terms and Conditions in relation to a data protection matter, this Privacy Policy shall prevail.